Store Policies

Product Customisation

Accent nails and special requests are available for Custom and Standard nail sets. Please be advised that some types of requests can increase the price of the product at the artist's discretion, and are subject to product availability. 

Product customisation includes: nail size, nail shape, nail length, polish colours, colour combinations, designs, and top coats. If you would like a specific design, please contact me directly at geminiclaws.nz@gmail.com or via our instagram direct message (@geminiclawsnz) with a photo of your request.

At that time, Gemini Claws will confirm if your request can be completed.

If a hand made custom order is placed choosing the CUSTOM size option without indicating nails sizes in the customisation section, Gemini Claws will make two attempts to contact you directly via email, phone or instagram/facebook message. If a response is not received within 24 hours of the second attempt, the order will be cancelled. In the event that the order cannot be cancelled, it will be fulfilled as a Standard Set in size medium.

 

Processing Times

Gemini Claws strives to complete all orders as quickly as possible while maintaining high quality standards. Please allow 7 days processing time to create your order to specifications. All products are hand painted and carefully made to order with special attention to ensure beautiful, high quality results. 

 

Order Cancellations

Orders placed by customers may be cancelled within 24 hours of the transaction. Should you need to cancel your order for any reason, please contact me directly at geminiclaws.nz@gmail.com with your name and order number in the Subject section.

Every attempt will be made to refund the cost of the product to the customer in a timely manner. The cost of shipping and taxes may not be refunded to the customer depending on the courier, local laws, and website host restrictions. If your order is cancelled and you do not receive a refund for the product, please contact me at geminiclaws.nz@gmail.com with your name and order number. If your order is cancelled by the artist prior to charging your credit card, a refund will not be issued as a charge was never actioned.

A request to cancel an order outside of the 24hr timeframe may not be possible as sometimes the order may have already been fulfilled and shipped. Please contact me at the above email with your order number and email to see if an order cancellation is possible.

Gemini Claws reserves the right to cancel orders at the discretion of the artist. This includes, but is not limited to requests that go against store policies.

Should an order need to be cancelled for any reason, Gemini Claws will make 2 attempts to contact the customer at their provided email to discuss an alternative arrangement depending on the situation. Upon the second attempt, if a response from the customer is not received within 24 hours, the order will be cancelled.

 

Shipping and Delivery

All products are shipped on or before the 7th processing day after payment is received unless stated otherwise. Once your order has shipped, delivery timeframes depend on the carrier and shipping method chosen at checkout.

For delivery inquiries after the item has shipped, please contact the shipping carrier with your tracking number. Gemini Claws is not responsible for missing or damaged packages after an order has been shipped, as there is no affiliation with couriers. If you require a tracking number but haven’t received it after shipment, please contact geminiclaws.nz@gmail.com with your name and order number.

Please note that during COVID, shipping timeframes may be slower than normal. Shipping times depend on the courier, and your local postal service.

 

Returns and Refunds

Due to the customisation and personal hygienic nature of the press-on nails, each sale is final. Returns and refunds are not accepted. If you are not satisfied with your order, please contact me directly at geminiclaws.nz@gmail.com and I will assist you as best as I can.

Please do not hesitate to contact me if you have any questions prior to ordering. I would love to work with you to create your perfect nail set before you place your order to ensure that you are happy with the result.

 

General Disclaimer

If a custom order is placed without indicating nails sizes in the special instructions, Gemini Claws will make two attempts to contact you directly. If a response is not received within 24 hours of the second attempt, the order will be cancelled. In the event that the order cannot be cancelled, it will be fulfilled as a Standard Set in size medium.

Every effort is made to accurately depict products, however please keep in mind that some colours or products may appear differently in person depending on your light or screen settings. If you have any questions before ordering, please contact me directly at geminiclaws.nz@gmail.com.

Please note: Every effort is made to create your nails to specifications, however some requests may not be possible. If this is the case, the artist will make two attempts to contact you directly to clarify your order. If a response has not been received within 24hours of the second attempt, your order will be cancelled and refunded at the discretion of the artist.

 

Safety Disclaimer

Nail sets and application kits contain small parts which can be hazardous if ingested, or used improperly, which includes but is not limited to: ingesting or applying glue to skin or other body parts other than the nail plate. Products sold on Gemini Claws are intended for external use by adults ONLY. Children should not use these products unless adult supervision is available. 

Please be advised that the nail glue sold in nail sets and application kits is salon-grade nail glue. It is extremely adhesive and can be difficult to remove from skin. Be very careful when applying this glue to your nail plate, and avoid contact with skin at all costs. If the glue gets on your skin, remove it with acetone or cuticle oil. Seek medical attention immediately if you glue your fingers or other body parts together. Do not ingest the glue or other materials. Keep glue and other materials away from your eyes, ears, mouth, and other body parts.

Gemini Claws does not assume any responsibility for improper product use, application or removal. It is the customer's responsibility to ensure they are taking all precautions to avoid improper use, application, or removal.

 

Discounts, Sales, and Coupons

Gemini Claws reserves the right to change or end any discount, sale, or coupon at any time, without any notice to the customer. Discounts can not be combined due to website restrictions.

 

Agreement by Customer When Placing Order

By placing an order on Geminiclaws.com the customer agrees to the store policies as explained above. The customer acknowledges that they have the opportunity to contact the artist prior to placing an order should they have any questions or concerns. By placing an order with Gemini Claws, the customer assumes all responsibility for reading and agreeing to the store policies as outlined above, including but not limited to the safety disclaimer, cancellation, return, and refund policies.